Due to exceptional demand relating to Covid-19, and to ensure we help those customers that are due to sail in the next 72 hours, we will be closing our customer service phone lines and handling all queries electronically. For any customer service enquiry please use our online contact form. Please note, we are only processing cancellation requests for sailings in the next month. Please only contact us when your sailing is within the next 31 days.
Due to the exceptional nature of Covid-19, ferry operators are offering customers the option to amend their booking to a future date or receive vouchers for a future booking. We appreciate your understanding and support during these exceptional circumstances.
Using your email address and the Direct Ferries reference number found on your confirmation email, sign in to view, amend or cancel your bookings.