How can we help?

We’re always striving to make the ferry booking experience as quick and easy as possible, but we know that occasionally you might have a question or need help with your booking. To save you time we’ve answered all the most commonly asked questions on our FAQ page. We’d suggest taking a look at our FAQs before giving us a call or sending us an email, it’s the fastest and easiest way to get an answer.

Your confirmation email is also a great source of information. It contains everything you need to know about your travel, including port addresses and check-in times. If you haven’t received your confirmation email you can request another one after logging into your Account.

If you can’t find an answer to your question in your confirmation email or the FAQ page then please email us using a contact form below or give us a call on one of the local numbers below. Please be aware that during the summer months our agents can get very busy so you may experience longer wait times on calls and delays in replies to your email. We’ll always do our best to make these wait times as short as possible.

Need to amend or cancel your booking?

Need to make a change or cancellation? Don’t worry, not only is our helpful team on hand if you need us, but you can now make all these changes online via My Account. By using My Account, you can now easily make any changes you want, for a much cheaper cost than by phone or by email. It is also much quicker to use My Account, as during busy periods, such as summertime, our phones and inbox can get very busy, and it may take longer for us to talk to you and sort everything out than by using My Account.

Please note that if you want to cancel your booking you will need to use My Account or phone us, due to data protection laws we won’t be able to process any cancellation requests made by email.

Purchased our Free Cancellation Cover? If you want to make a change to your ticket, or to cancel it, then this will be absolutely free of charge, so long as you are doing this 48 hours before your sail date.

Read on to find out more about all of our fees for amending tickets via My Account, and via Phone and Email.

Amendment and cancellation fees

Via My Account

  • For general amendments, there will be a cost of only £10/€10
  • Cancelling your ticket online via My Account will incur a charge of only £10/€10

Via Phone and Email

  • If your ticket cost less than £100/€100, then the amendment fee will be £20/€20
  • If your ticket was over £100/€100, then the amendment fee will be £35/€35
  • Cancellations by phone will cost £30/€35
  • If your ticket cost less than £30/€35, then it will not be possible to cancel your ticket via phone
  • Due to data protection laws we’re not able to process cancellation requests by email

Frequently Asked Questions

  • U.S (English)

    Contact






    *Required

    If you need to speak with us please call the number below. Note that during the summer months our lines get busy.


    • Calling from United States: Calling from abroad:
    • Call:
    • Email queries:
    • Opening hours:
    • Closed:

  • UK (English)

    Contact






    *Required

    If you need to speak with us please call the number below. Note that during the summer months our lines get busy.


    • Calling from the UK: Calling from abroad:
    • Call:
    • Email queries:
    • Opening hours:
    • Closed:

  • Ireland (Irish)

    Contact






    *Required

    If you need to speak with us please call the number below. Note that during the summer months our lines get busy.


    • Calling from Ireland: Calling from abroad:
    • Call:
    • Email queries:
    • Opening hours:
    • Closed:

  • France (Français)

    Contacter






    *Requis

    Si vous souhaitez parler à l'un de nos agents, merci de contacter le numéro ci-dessous. Merci de noter que nos lignes peuvent être très occupées, en haute saison.


    • Appel depuis France: Appel depuis l’étranger:
    • Appelez:
    • Demandes par email:
    • Horaires d'ouverture:
    • Fermé:

  • Deutschland (Deutsch)

    Kontakt






    *Erforderlich

    Falls Sie mit uns direkt sprechen müssen, rufen Sie bitte auf der untenstehenden Nummer an. Bitte beachten Sie, dass die Leitung während der Sommermonate sehr ausgelastet ist.


    • Anrufe aus Deutschland: Anrufe aus dem Ausland:
    • Anrufen:
    • Email Anfragen:
    • Öffnungszeiten:
    • Geschlossen:

  • Nederland (Nederlands)

    Contact






    *Vereist

    Als u één van onze medewerkers wilt spreken kunt u het onderstaande nummer bellen. Tijdens de zomermaanden kan het erg druk zijn.


    • Bellen vanuit Nederland: Bellen vanuit het buitenland:
    • Bel:
    • Vragen per e-mail:
    • Openingstijden:
    • Gesloten:

  • Sverige (Svenska)

    Kontakt






    *Krävs

    Om du behöver prata med oss, vänligen ring numret nedan. Observera att våra linjer blir mycket upptagna under sommarmånaderna.


    • Ringa från Sverige: Ringa från utlandet:
    • Ring:
    • Mejla oss:
    • Öppettider:
    • Stängt:

  • Danmark (Dansk)

    Kontakt






    *Påkrævet


    • Opkald fra Danmark: Opkald fra udlandet:
    • Ring på:
    • Email:
    • Åbningstider:
    • Lukket:

  • España (Español)

    Contacto






    *Requerido

    Si necesita hablar con nosotros por favor llame al número de abajo. Tenga en cuenta que durante los meses de verano nuestras líneas están más ocupadas que de costumbre.


    • Llamando desde España: Llamando desde el extranjero:
    • Llama:
    • Peticiones por e-mail:
    • Horarios de apertura:
    • Cerrado:

  • Belgique (Français)

    Contacter






    *Requis

    Si vous souhaitez parler à l'un de nos agents, merci de contacter le numéro ci-dessous. Merci de noter que nos lignes peuvent être très occupées, en haute saison.


    • Appel depuis Belgique: Appel depuis l’étranger:
    • Appelez:
    • Demandes par email:
    • Horaires d'ouverture:
    • Fermé:

  • België (Nederlands)

    Contact






    *Vereist

    Als u één van onze medewerkers wilt spreken kunt u het onderstaande nummer bellen. Tijdens de zomermaanden kan het erg druk zijn.


    • Bellen vanuit België: Bellen vanuit het buitenland:
    • Bel:
    • Vragen per e-mail:
    • Openingstijden:
    • Gesloten:

  • Österreich (Deutsch)

    Kontakt






    *Erforderlich

    Falls Sie mit uns direkt sprechen müssen, rufen Sie bitte auf der untenstehenden Nummer an. Bitte beachten Sie, dass die Leitung während der Sommermonate sehr ausgelastet ist.


    • Anrufe aus Österreich: Anrufe aus dem Ausland:
    • Anrufen:
    • Email Anfragen:
    • Öffnungszeiten:
    • Geschlossen:

  • Suomi (Suomi)

    Yhteydenotto






    *Pakollinen kenttä


    • Soittaminen Suomi: Soittaminen ulkomailta:
    • Puhelinnumero:
    • Sähköposti:
    • Aukioloajat:
    • Suljettu:

  • Polska (Polski)

    Skontaktuj się z nami






    *Wymagane


    • Jeśli dzwonisz z Polski: Jeśli dzwonisz z zagranicy: Z UK: 0207 022 4863
    • Zadzwoń pod:
    • Wyślij e-mail:
    • Godziny otwarcia:
    • Zamknięte:

  • Italia (Italiano)

    Contattaci






    *Richiesto

    Se desideri parlare con uno dei nostri agenti, chiama il numero sottostante. Si prega di notare che, durante i mesi estivi, i tempi di attesa sono maggiori.


    • Se chiami dall’Italia: Se chiami dall’estero:
    • Chiama:
    • Invia Email:
    • Orario di apertura:
    • Chiuso:

  • Schweiz (Deutsch)

    Kontakt






    *Erforderlich

    Falls Sie mit uns direkt sprechen müssen, rufen Sie bitte auf der untenstehenden Nummer an. Bitte beachten Sie, dass die Leitung während der Sommermonate sehr ausgelastet ist.


    • Anrufe aus Schweiz: Anrufe aus dem Ausland:
    • Anrufen:
    • Email Anfragen:
    • Öffnungszeiten:
    • Geschlossen:

  • Suisse (Français)

    Contacter






    *Requis

    Si vous souhaitez parler à l'un de nos agents, merci de contacter le numéro ci-dessous. Merci de noter que nos lignes peuvent être très occupées, en haute saison.


    • Appel depuis Suisse: Appel depuis l’étranger:
    • Appelez:
    • Demandes par email:
    • Horaires d'ouverture:
    • Fermé:

  • Norge (Norsk)

    Kontakt






    *Påkrevd


    • Oppkall fra Norge: Oppkall fra utlandet:
    • Ring:
    • E-post:
    • Åpningstider:
    • Stengt:

  • Australia (English)

    Contact






    *Required

    If you need to speak with us please call the number below. Note that during the summer months our lines get busy.


    • Calling from Australia: Calling from abroad:
    • Call:
    • Email queries:
    • Opening hours:
    • Closed:

  • Maroc (Français)

    Customer service is not currently available in the Arabic language. Please choose another language from the list below.

    Contacter



    *


  • Espanya (Català)

    Contacte






    *Required

    Si necessites parlar amb nosaltres, truca'ns al número que trobaràs a sota. Si us plau, tingues en compte que durant els mesos d'estiu les línies normalment estàn molt ocupades.


    • Trucar des de Espanya: Trucar des de l'estranger:
    • Truca:
    • Peticions per correu:
    • Horaris d'obertura:
    • Tancat:

  • 대한민국 (Korean)

    연락






    *Required

    문의 사항이 있으시면 아래 번호로 연락해 주시기 바랍니다. 하절기에는 전화 연결이 어려울 수 있습니다.


    • 대한민국에서 전화 문의하기: 해외에서 전화 문의하기:
    • 전화 문의:
    • 이메일 문의:
    • 영업 시간:
    • 휴업일:

  • Canada (English)

    Contact






    *Required

    If you need to speak with us please call the number below. Note that during the summer months our lines get busy.


    • Calling from Canada: Calling from abroad:
    • Call:
    • Email queries:
    • Opening hours:
    • Closed:

  • Canada (Français)

    Contacter






    *Requis

    Si vous souhaitez parler à l'un de nos agents, merci de contacter le numéro ci-dessous. Merci de noter que nos lignes peuvent être très occupées, en haute saison.


    • Appel depuis Canada: Appel depuis l’étranger:
    • Appelez:
    • Demandes par email:
    • Horaires d'ouverture:
    • Fermé:

  • Indonesia (Bahasa Indonesia)

    Kontak






    *Required


    • Telepon dari Indonesia: Telepon dari luar negeri:
    • Telepon:
    • Pertanyaan via Email:
    • Jam operasional kantor:
    • Tutup:

  • Ελλάδα (Ελληνικά)

    Επικοινωνίας






    *Απαιτείται


    • Κλήση από Ελλάδα: Κλήση από το εξωτερικό:
    • Τηλέφωνο:
    • Email:
    • Ώρες λειτουργίας:
    • Κλειστά:

  • Türkiye (Türkçe)

    İletişim






    *Required

    Bizimle konuşmanız gerekiyorsa, lütfen aşağıdaki numarayı arayınız. Yaz aylarında hatlarımızın yoğun olduğunu dikkate alınız.


    • Türkiye’den arama: Yurt dışından arama:
    • Arama:
    • E-posta soruları:
    • Açılış kapanış saatleri:
    • Kapalı:

  • 中国(中文)

    联系






    *必填

    如果您需要與我們通話,請致電下面的號碼。 請注意,夏季月份我們的電話經常佔線。


    • 从中国致电: 从欧洲致电:
    • 致电:
    • 电子邮件:
    • 营业时间:
    • 停业时间:

  • Российская Федерация (Русский)

    Контакт






    *Обязательно


    • Для звонков из Российская Федерация: Для звонков из-за границы:
    • Звоните:
    • E-mail запросы:
    • Часы работы:
    • Закрыто:

  • 日本 (日本語)

    お問い合わせ






    *必須


    • 電話番号: 海外からのご連絡先:
    • 電話番号:
    • メールアドレス:
    • 営業時間:
    • 休業日:

  • Our Address

    Direct Ferries Ltd, 12th Floor Portland House, Bressenden Place, London, SW1E 5RS, United Kingdom
Please be advised our customer services team will be available until 15:00 GMT on the 6th December. If you require any assistance, please send us an email to customer.services@directferries.com, and we will reply to you within 24 hours
© Direct Ferries.com
Direct Ferries Limited has its registered office in London, United Kingdom. For contact details visit our contact us page.
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